Order Cancellations :
- Refunds for order cancelled before dispatch will be processed within 24 hours. For orders cancelled after dispatch, refund will be processed after RTO is received.
- Non-Deliverable Pincode cancellation: All order cancelled due to unavailability of delivery service will be refunded within 24 hours.
Our policy lasts 10 days. If 10 days have gone by since your order receipt, unfortunately we can’t offer you a refund or exchange.
IMPORTANT NOTE : Innerwear Lingerie items such as Babydolls, Bra-panty sets, G-Strings, Panties, Thongs, Stockings, Pasties and Garters are not accepted in return as per standard online shopping terms. This is to ensure proper quality and hygiene standards are maintained for all our products. So please make sure to check the correct size before placing the order. If you need any help our customer support will be happy to help.
We understand that in rare cases you may not like what you bought, face fitting/sizing issues or would like to exchange what you bought with some other product from us. For this:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Pack the product(s) properly and return it to our specified address on Contact us page (Lemon Co, 1/6644, First Floor, East Rohtash Nagar, Shahdara, Delhi -110032). Make sure it is not used but just tried and must be in resell-able condition.
- In case of Size issues, we'll resend you a large or small size as required on receipt of the returned parcel, if available.
- In case of damaged product from our end, we'll exchange it with a new one but only if either customer mail us pictures of damaged/defective product on firstname.lastname@example.org or after receiving the returning product back in our warehouse.
- In special cases of non availability of the product, we will offer Refund for the Product to your ‘Xs & Os’ member account as a Gift Certificate so you may redeem it in your next purchase.
- Please note that Cash refund to bank account or refund by cheque is only offered if we are unable to fulfill an order made by the customer or if we lack in fulfilling customer need. This usually depends on different cases and it can be discussed with the customer as applied.
- There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If refund is still not posted please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1/6644, East Rohtash Nagar, Shahdara, 110032 New Delhi, India.
To return your product, you should mail your product to: 1/6644, First Floor, East Rohtash Nagar, Shahdara, 110032 New Delhi DL, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To ensure, returned item is delivered to our warehouse, please consider using a trackable shipping service.