Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

IMPORTANT NOTE : Innerwear Lingerie items such as Babydolls, G-Strings, Panties, Thongs, Stockings, Pasties and Garters are not accepted in return as per standard online shopping terms. This is to ensure proper quality and hygiene standards are maintained for all our products. So please make sure to check the correct size before placing the order. If you need any help our customer support will be happy to help.

 We understand that in rare cases you may not like what you bought, face fitting/sizing issues or would like to exchange what you bought with some other product from us. For this:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Pack the product(s) properly and return it to our specified address on Contact us page (Lemon Co, 1/6644, First Floor, East Rohtash Nagar, Shahdara, Delhi -110032). Make sure it is not used but just tried and must be in resell-able condition.
  • In case of Size issues, we'll resend you a large or small size as required on receipt of the returned parcel, if available.
  • In case of damaged product from our end, we'll exchange it with a new one but only if either customer mail us pictures of damaged/defective product on care@xsos.store or after receiving the returning product back in our warehouse.
  • In special cases of non availability of the product, we will offer Refund for the Product to your ‘Xs & Os’ member account as a Gift Certificate so you may redeem it in your next purchase.
  • Please note that Cash refund to bank account or refund by cheque is only offered if we are unable to fulfill an order made by the customer or if we lack in fulfilling customer need. This usually depends on different cases and it can be discussed with the customer as applied.
  • There are certain situations where only partial refunds are granted (if applicable)
  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  2. Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at care@xsos.store

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@xsos.store and send your item to: 1/6644, East Rohtash Nagar, Shahdara, 110032 New Delhi DL, India.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: 1/6644, First Floor, East Rohtash Nagar, Shahdara, 110032 New Delhi DL, India

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over Rs499, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.